Last Updated: [Insert Date]

Our Commitment to Your Satisfaction

At Garden Plants Shop, we nurture every relationship with the same care we give our Azaleas, Camellias, and Japanese Maples. We understand that sometimes a plant may not thrive as expected, and we’re here to help. Our returns and exchanges policy is designed to be as transparent and supportive as your gardening journey with us.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your plants. This gives you adequate time to assess your new botanical additions and ensure they meet your gardening expectations.

Conditions for Returns & Exchanges

To be eligible for return or exchange, your item must be:

  • In its original condition and packaging
  • Accompanied by the original receipt or proof of purchase
  • Not planted or significantly altered from its original state
  • Returned with all original tags and labels attached

Non-Returnable Items

Due to the delicate nature of certain plants and to ensure the highest quality for all our customers, the following items cannot be returned or exchanged:

  • RARE PLANTS COLLECTION: Rare Azaleas, Rare Conifers, Rare Flowering Plants, and Rare Perennials (due to their limited availability and specialized care requirements)
  • Plants that show signs of improper care or damage after delivery
  • Custom or special order items
  • Plants that have been planted or removed from their original containers

Step-by-Step Return Process

Follow these simple steps to initiate your return or exchange:

Step 1: Contact Our Gardening Support Team

Within 15 days of receiving your order, email us at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Garden Plants Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Insert your order number]
Order Date: [Insert order date]
Items to Return/Exchange: [List the specific plants, e.g., ‘Japanese Maple Tree’, ‘Gardenia’]
Reason for Return/Exchange: [Please describe the issue]
Preferred Resolution: [Refund / Exchange for (specific plant) / Store Credit]

I confirm that the plants are in their original condition and packaging.

Thank you for your assistance,
[Your Full Name]

Step 2: Await Authorization

Our team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.

Step 3: Package and Ship Your Return

Carefully repackage the plants in their original packaging, include the Return Authorization Number visibly on the package, and ship to:

Garden Plants Shop Returns
1241 Norma Avenue
Hudson, US 75904

Step 4: Processing and Resolution

Once we receive your return, we will process it within 3-5 business days and notify you via email about the status of your refund or exchange.

Refund Information

Refund Timeline: Refunds are processed within 5-7 business days after we receive and inspect your return. The timing of when you’ll see the refund in your account depends on your payment method and financial institution.

Refund Methods:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds will be issued to your original payment method
  • PayPal: Refunds will be processed through your PayPal account
  • Store Credit: If preferred, we can issue store credit for future purchases

Note: Original shipping costs are non-refundable, except in cases where we made an error in your order.

Exchange Process

If you’d like to exchange a plant for a different variety:

  1. Follow the same return process outlined above
  2. Specify in your email which plant you’d like to exchange for
  3. We’ll ship your new plant once we receive the return
  4. Any price differences will be refunded or charged accordingly

Damaged or Incorrect Items

If your plants arrive damaged or you receive incorrect items, please contact us within 48 hours of delivery. We’ll arrange for replacement plants to be shipped at no additional cost to you.

Need Assistance?

Our gardening experts are here to help! Contact us with any questions about returns, exchanges, or plant care advice:

Email: [email protected]
Address: Garden Plants Shop, 1241 Norma Avenue, Hudson, US 75904
Response Time: We typically respond within 24-48 hours

Thank you for being part of our gardening community. We’re committed to ensuring your experience with Garden Plants Shop is as rewarding as watching your garden flourish!