Welcome to Garden Plants Shop! We’re here to help you with any questions about our plants, delivery, payments, and more. Below, you’ll find answers to common queries. If you need further assistance, feel free to contact our support team.

Product Questions

What types of plants do you offer?
We specialize in a wide range of plants, including Azaleas, Boxwood, Camellias, Clematis Vines, Eucalyptus Trees, Fragrant Plants, Fruit Trees & Plants, Gardenias, Groundcover Plants, Herb Plants, Houseplants, Hydrangeas, Japanese Maple Trees, Junipers & Conifers, Magnolia Trees, and rare varieties like Rare Azaleas, Rare Conifers, Rare Flowering Plants, and Rare Perennials. Our collection is curated for gardening enthusiasts seeking quality and uniqueness.
Are your plants suitable for beginners?
Yes! We offer plants for all skill levels, from easy-to-care-for houseplants to rare perennials for experienced gardeners. Each plant comes with care instructions to help it thrive in your garden.
Do you ship plants globally?
We ship to most regions worldwide, excluding Asia and some remote areas due to logistical constraints. Our nursery in Hudson, US, ensures each plant is carefully prepared for its journey.

Delivery & Shipping

What are your shipping options and costs?
We offer two shipping methods: Standard Shipping via DHL or FedEx for $12.95, with delivery in 10-15 days after shipment, and Free Shipping via EMS for orders over $50, with delivery in 15-25 days after shipment. All orders are processed within 1-2 business days.
How do you ensure plants arrive healthy?
We take great care in packaging each plant with secure, climate-appropriate materials to withstand transit. Our experts inspect and prepare plants individually, considering seasonal needs to ensure they arrive vibrant and ready to grow.
Can I track my order?
Yes, once your order ships, we provide tracking information via email so you can monitor its progress. For Standard Shipping, use DHL or FedEx tracking; for Free Shipping, use EMS tracking.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of receipt if the plant arrives damaged or unhealthy. Please contact us at [email protected] with details and photos for assistance. Refunds are processed to the original payment method.
Do you offer replacements?
Yes, if a plant doesn’t meet your expectations due to shipping issues, we can arrange a replacement subject to availability. Contact us promptly after delivery.

Payment Methods

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted systems to protect your information.
Is my payment information safe?
Absolutely! We use industry-standard security measures to safeguard your data. We never store sensitive payment details on our servers.

Account & Orders

How do I place an order?
Simply browse our website, select your plants, and proceed to checkout. You’ll need to provide shipping details and payment information. No account is required, but you can create one for faster future orders.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement by contacting us. Once processing begins, changes may not be possible due to our quick turnaround.

Need more help? Reach out to us at [email protected] or visit our website at plantssalestore.com. We’re dedicated to bringing nature’s wonders to your doorstep!

Garden Plants Shop | 1241 Norma Avenue, Hudson, US 75904

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